Terms & Conditions

These Terms are the general terms of the relationship between Cozi Cot Exclusive and you. These Terms cover the use of this Website, including any of our other marketing material. By visiting and using this Website, you accept and agree to these Terms. These Terms also cover any transactions (including any transaction carried out electronically using a computer or network, or in person) where we provide you with Goods or Services. The commercial terms of any transaction between us will be contained in an Order that will incorporate these Terms. The Order will prevail if there is a conflict of meaning. Nothing in these Terms obligates either party to enter into any orders.

Remember that you must always comply with the Agreement. If you do not understand any terms, you must ask someone to explain them to you.

These general terms and any specific terms, form an agreement between you and us, so please make sure that you understand all of them.
Important terms that may limit our responsibility or involve some risk for you may be in bold and italics. You must pay special attention to these terms.

1. 1. Acceptance of orders

When you buy goods from us, you agree to and accept all our terms and conditions. Cozi Cot only manufactures per order. We do not keep stock. Once order is placed and 70% deposit is received manufacturing will commence. Lead times will be communicated. You agree that Cozi Cot may send invoices and other communications regarding your sales order/s to you electronically.

Cozi Cot reserves the right to restrict the number of items available for sale to any individual customer. All orders are subject to availability. If your order cannot be fulfilled, you may be offered an alternative or given a full refund. We accept payment by most major credit or debit cards. Full payment must be received by Cozi Cot before delivery will be booked or before order can be collected. Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to South Africa and subject to any delays resulting from postal delays or force majeure for which we will not be responsible. We reserve the right to reject orders placed. You will be notified by email if that is the case, and we will process a refund.

1. 2. Price information

Cozi Cot has taken great care to ensure prices are accurate. Prices may change over time. Cozi has the right to change products and the prices at any time. If order was placed at an event of a special or discount as advertised, you will be charged only that price.

1. 3. Trading name and address

Cozi Cot Pty Ltd. Physical Address 13 Goedehoop rd, Olifantsfontein, Clayville, JHB, 1666
Showroom address: 13 Goede Hoop Road, Warehouse no 3, Olifantsfontein, Clayville

1. 4. Privacy Policy

By using this Website, you consent to the processing described therein and warrant that all data provided by you is accurate. You are giving your permission for us to contact you, if you enter your contact details, including your address, email address and / or phone number, by attempting to place an online order, whether completed or not, or you contact us with an enquiry. Such contact shall be restricted to matters directly related to your order or order attempt or enquiry.

1. 5. Prohibitions

You must not miss use this Website. You will not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as “spam”; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offence under the Computer Misuse Act 1990.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.

We request that our staff are treated with respect, and we reserve the right to refuse to supply if any offensive comments are said or sent to our employees.

1. 6. Accounts

You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorized manner.

1. 7.  
2. 
   
   7. 1 Prohibitions

Cozi Cot reserves the right to close accounts if any user is seen to be using proxy in order to attempt to hide the use of multiple accounts or disrupts any of our services in any way. If you use multiple logins for the purpose of disrupting the community, you may have action taken against all of your accounts.

1.  
2. 
   
   7. 2 Submission of material

By submitting any material to us, you automatically grant Cozi Cot the royalty-free, perpetual, exclusive right and license to use, reproduce, modify, edit, adapt, publish, translate, create derivative works from, distribute, perform and display such material (in whole or part) worldwide and/or to incorporate it in other works in any form, media, or technology now known or later developed.

We advise that you never reveal any personal information about yourself or anyone else (telephone number, home address, business address, delivery address or email address or any other details that would allow you to be personally identified) other than for the purposes of opening and registering an account.

1. 1. 8. Discount Codes

Account discount codes – Discount codes may from time to time be offered to account holders; such codes may only be applied to purchases made through the account in respect of which the discount code was offered and registered. Promotional discount codes – We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this Website.

1. 1. 9. Product Warranty
      • All products received must be checked and inspected within 7 days of receiving the product. If any manufacturing faults are found on the product, the situation will be investigated. If the damage was determined to be the manufactures fault the furniture will be replace if necessary or the panel that was damaged will be replaced. If any products are damaged by the client, Cozi Cot will not take responsibility of the damage. Cozi cot will help replace the panel on the client’s own costs. If clients only inspect the product after 7 days of receiving the product, Cozi cot will investigate the situation and make a decision accordingly. After 7 days the product is seen as a second-hand product and cannot be replaced by Cozi Cot.
      • Every leather/solid wood/oak veneer product is unique and might have markings, small cracks and live edges (eg where the table does not have a straight edge, but rather one that follows the wood characteristics) which form part of the characteristics of the product. These natural characteristics will not be regarded as defects.
        
        
   2. 10. Indemnity

You agree to indemnify, defend and hold harmless Cozi Cot, its directors, officers, employees, consultants, agents, and affiliates, from any and all third-party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use on this website, use of any of our products or your breach of the Terms and Conditions.

1. 1. 11. Returns/Refunds

Cozi Cot cannot accept returns/refunds. Products are as they appear on the website and can be view before purchase. Products can also be viewed at 13 Goede Hoop Road, Warehouse no 9, Olifantsfontein, Clayville. Before purchase make sure the product is what you want. Each order is a custom order and can only be refunded before production starts. Once production has started no refunds will be done.

The Consumer Protection Act does not oblige us to accept cancellation of any product custom-made for you. However, if the item is on our showroom floor or in existing stock, we will accept cancellation within 30 days, less a 10% handling fee.

Should you wish to exchange a non-defective product within 7-days of the date that it was delivered, please retain the product in its original packaging, and do not use the product at all. Please note that the courier cost for the exchange would be for your account.

You will be responsible for paying for your own shipping costs for returning your item.

Shipping costs are non-refundable. If a refund is granted, the cost of return shipping will be deducted from your refund. Refunds will take 31 days.

Please note that all Cozi cot products are custom made per order (non-stock items) and cannot be returned but can be exchanged.

1. 1. 12. Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

1. 1. 13. Usage

Please follow the guided assemble instructions that is available on our website to assemble your Cozi Cot products. Please only use the Cozi Cot products for its intended purpose. Please use all Cozi Cot products as stated below. Cozi Cot doesn’t take any responsibility for any child injuries or death. Children that can lift themselves cannot be left alone in the cot and must be supervised by an Adult. The Cozi Cot products are intended for sleep only, as soon as the child is awake, he/she must be removed for the cot. Ensure that all Lamello mechanisms are tight/secure before use. Test product before use.

1. 1. 14. Assembly

Cozi Cot products come with assemble instruction available on our website/via email. Cozi Cot will not take any responsibility on damage done by assembling the cot wrong. If damage was done on the wood by hitting it/scratching/assembly gone wrong (for instance the pin/Lamello system) Cozi Cot will not be held responsible.

1. 1. 15. Collection / delivery

Cozi Cot can deliver the product ordered at an extra cost. Costing on this will be on the invoice. Delivery changes are subject to change and can be more that originally quoted. Cozi Cot cannot be held responsible for any damage to your product as soon as the product is collected by a courier company. The Courier Guy/EPX/Stoke Logistics is Cozi Cot’s Courier service and we do not take responsibility on behalf of The Courier Guy/EPX/Stoke logistics. Cozi Cot will stipulate if you want insurance on your product for delivery. If insurance is included and any damage was done to the product, the product will be replaced by courier company. The time period for this will determine on the investigation. If no insurance was taken the client carry full responsibility for the product. In the case where only one panel was damaged, the client can send back the panel and it will be repaired and repainted at own cost.

Inspecting the goods

a) You must inspect the goods when they are delivered to you.

b) If you are satisfied that the goods are in good condition and not damaged, you or your representative must sign the invoice, which will be proof that the goods have been delivered in a good, undamaged condition.
c) If the goods are damaged in any way, you must:

(1) Note the reason for rejecting the goods and the nature of the damage on the invoice

– this will be communicated to us when the truck returns to the warehouse, so please expect a call from our Customer Care Support Team to discuss the way forward.

(2) We recommend you take pictures and videos and email them to info@cozicot.co.za with your quotation order number. Include a copy of the notes you made on the invoice.

(3) Do not accept delivery of the goods.
iv) If you do not note the reason for rejecting the goods and the nature of the damage on the invoice and you keep the goods, we are entitled to regard the goods as if they were in good condition and not damaged when delivered to you.
v) If our delivery crew damages your property, please send photos and details of damage with your sales order number to info@cozicot.co.za for an assessment. Please expect a call from us to discuss the way forward.

1. 1. 16. Product material

All Cozi Cot products are made from MDF/Oak veneer/solid wood. We use a process called “Duco” to paint all our MDF wood. All our Duco paint is mixed with thinners and catalyst to give a smooth hard finish. A curing time is needed for the thinners to evaporate completely. A bit of an odour is common for the first few days after delivery.

Treat the Cozi Cot product with care. It is built to last but needs to be used only for its intended purpose. Do not tilt, slide, push the Cozi Cot product. Weight limit is 25kg on all cots. When cleaning around the products please ensure no water is spilt on or around the products as water can damage the wood. The wood used is a natural product and can change colour over time.

1. 1. 17. Liability

Cozi Cot’s liability is governed by South African law. Cozi Cot is not liable for any loss, damage, injury, or death. The Cozi Cot, Steppke and Bett must not be used for babies once they are able to sit up unaided, kneel, pull themselves up or crawl. The other products must be adjusted to lower level or converted to toddler bed at the right ages.

1. 1. 18. Jurisdiction

Any disputes shall be settled according to South African law.
If you have any queries relating to these Terms and Conditions, please email our customer care team at info@cozicot.co.za Cozi Cot. March 2014.

1. 1. 19. Cot safety

Please note that our furniture is manufactured with meticulous care. Each item is unique, and no two items will be exactly the same. Our range is locally manufactured and made to add value to any nursery. All our cots are made for sleeping purpose only. Please do not leave your child unattended in the cot once baby is awake.

These following instructions must be followed to ensure the safety of your child.

First height adjustment level 0-4 months (approximately).
Please use this mattress base height for baby to sleep on for first 4 months. Please drop the mattress base to the second level as soon as baby starts sitting up by himself.

Second height adjustment level 4-8 months (approximately).
The second level may be used till baby starts standing or pulling himself up. This level must be lowered as soon as baby is more mobile.

Third height adjustment level 8-24 months(approximately).
The lowest level is safe for baby until ready to be converted to a toddler bed. This level will be safe for baby to stand in. Please note that baby can still climb out and it is recommended that the cot be converted to a toddler bed once baby starts walking.

Toddler bed 12-36 months
The toddler bed is ideal for baby when he starts walking. This gives baby the freedom to get in and out of bed by themselves.

6 Steel pins are used to hold the cot mattress base. Each steel pin can take 30kg. The total weight any of our cots can take is 25kg. Our cots are not suitable for any adult or a weight above 25kg.

When moving the cot please pick it up by the base of the cot. Do not pull or push the cot by the slated Duco painted panels.

Before putting baby to bed please make sure the cot is sturdy and assembled correctly.

1. 1. 20. Compactum safety

Please note that our furniture is manufactured with meticulous care. Each item is unique, and no two items will be exactly the same. Our range is locally manufactured and made to add value to any nursery. All our compactum’s are made for storage and nappy changing purpose. Please do not leave your child unattended on or around the compactum. Our compactum’s are made from MDF wood / Oak Veneer and is heavy. If all 6 drawers are opened at once the centre gravity of the compactum will shift and the compactum might fall over. Please make sure not to open all the drawers at once.